Our terms and conditions...
As far as shopping with us is concerned, you're dealing with a bricks and mortar institution that was established over 30 years ago! We're a small shop with a big heart and find that in most trading situations, a problem can be remedied by common sense and fair play by all concerned. However, we are legally and honour bound to provide the following statements which represent the "bottom line" in our dealings online. If you've got a spare half hour and you haven't left anything on the stove then by all means check them out! Here goes...
Terms and Conditions and Customer Information
Please read carefully the following terms & conditions as they set out the basis upon which you can visit and use the www.paulbraithwaites.co.uk and www.mountainfeet.co.uk website (“Site”). This Site is owned and operated by S R and E J Taylor Ltd trading as Paul Braithwaite Outdoor Sports and Mountainfeet (“we”, “us”).
Business address: Rhodes Bank, Oldham, Lancashire, OL1 1TA, United Kingdom
Company Registration Number: 05032552
VAT Registration Number: 741 3526
Customer Service
If you have any queries regarding these terms and conditions or need help or advice with ordering on this Site, you can contact us in the following ways.
By email info@paulbraithwaites.co.uk or info@mountainfeet.co.uk
By Telephone 00 44 (0)161 620 3900
By Fax 00 44 (0)161 620 2863
By Post:
Rhodes Bank, Oldham, Lancashire, OL1 1TA, United Kingdom
Our normal working hours are 9:30am to 5:30pm, Monday to Saturday
Prices
All prices on the Site are in Pounds Sterling (GBP) and where applicable include VAT at 17.5%.
Payment
Full payment must be received with your order. You may pay by credit card or debit card.
VAT
Customers who are within the EU will be charged VAT (at the prevailing rate, currently 17.5%). We do not sell our product outside of the EU. Geographical trading limits
At present we only offer goods for sale within the United Kingdom
Delivery
We will endeavour to supply your order promptly. Where possible it will be with you in 2-3 working days provided it is in stock although we make no guarantee. Where articles are travelling over water within the UK (for example, The Hebrides) and additional postage costs are incurred by us then we reserve the right to pass these charges on to the customer and a delay of several days may be encountered. If any articles on your order are out of stock then we will notify you by email but process that part of the order that we can supply. We will refund any product that is returned as new (together with its packaging) within 30 days. Any faulty products may be refunded or replaced at our discretion and we reserve the right to return them to the manufacturer for evaluation - please be warned that this can take several weeks. We regret that we cannot refund postage where non-faulty items are returned to us.
Every effort will be made to have your order with you as soon as possible but Paul Braithwaite Outdoor Sports cannot accept responsibility for late or non-delivery spoiling a mountaineering trip or anything else. Goods will probably require signing for, so it is best to give a delivery address where you can be certain of some-one being present to accept them.
If your parcel is urgent then please ring us on 0161 620 3900.
Carriage Costs
Carriage charges are clearly indicated on the shopping cart and are subject to regular change depending on market forces. Certain heavy or awkward items (skis etc.) may incur extra charges but these will be clearly shown at checkout. Where possible we will endeavour to provide free carriage and even when carriage is charged, it will only ever be at cost. There is no "packing" charge.
Order Acceptance
If you have supplied us with your e-mail address, we will notify you by e-mail as soon as possible to confirm receipt of your order. At this point the contract for the sale of the goods shall be formed at the place from which the acceptance e-mail is sent. If however you have not supplied us with an e-mail address, our confirmation of order page at the end of the ordering process shall act as confirmation of acceptance of the order. No contract will exist until you receive confirmation from us that we have accepted your order.
Returns
If you are in any way unhappy with your purchases you may send them back for an exchange or full refund. Please return your purchase to us in its original condition and with all packaging intact within 14 days of receipt to:
Paul Braithwaites Outdoor Sports
Rhodes Bank
Oldham
Lancashire
OL1 1TA
We will refund any product that is returned as new (together with its packaging and all labels) within 30 days although no refund of postage can be given. Any faulty products must be returned in clean condition with a copy of the receipt and a clear explanation of the problem. Such faulty products may be refunded or replaced at our discretion and we reserve the right to return them to the manufacturer for evaluation if a manufacturers warranty is involved. You are responsible for the cost of returning goods to us, except where the goods are faulty or you received the wrong products. When returning goods, make sure you obtain Proof of Posting or other documentary evidence of despatch.
Intellectual Property
All rights, including copyright, in this website are owned by or licensed to Paul Braithwaite Outdoor Sports. Any use of this website or its contents, including copying or storing it, in part or in whole, other than for your own personal, non-commercial use is prohibited without the prior permission of Paul Braithwaite Outdoor Sports. You may not modify, adapt, alter, distribute or create derivative works of the Site, in whole or in part.
Links to Other Sites
The Site includes links to other websites. We have no control over these sites and accept no liability for your use of these sites or their content.
Accuracy of Content
All reasonable precautions have been taken to ensure that the information provided on the Site is accurate. Despite this, errors may from time to time be present. In the case of pricing information, if the stated price differs from the actual price of the goods, we reserve the right to cancel your order and inform you of the cancellation. The representation of product colours on this Site may differ from the actual colour of the product owing to the photographic process and the variation in the graphics capability of different personal computers.
Limitation of Liability
We do not limit in any way our liability under UK law for death or personal injury caused by our negligence, however we accept no liability for any loss or damage of any other kind suffered as a result of using this Site, including use of the information provided on the Site.
Damage to your Computer
We make every effort to ensure that the Site is free from defects and viruses. However, we cannot guarantee that use of this Site or any site linked to it will not damage your computer or data held on your computer. We shall not be liable for any loss or damage arising from your use of this Site.
Account Security
You are responsible for ensuring the confidentiality of any username or password used to control access to your account details. We accept no responsibility for loss or damage resulting from a failure to keep confidential such information.
Privacy Policy
As a UK based website we endeavour to ensure that all personal information provided is handled in accordance to the 1998 UK Data Protection Act and use technology (SSL - Secure Sockets Layer) that protects your information (including credit card details) from unauthorised use or access while being transmitted via the Internet. Please note that because we use a highly secure payment gateway, our shop staff have no access at any time to your credit card details.
We will not sell, distribute or disclose any information we hold on you to any third parties unless you have provided your consent or are required or permitted to do so by law.
The on-line shopping function of the Site uses cookies enable the ordering process. These are small text files which are stored on your computer and enable the Site to recognise you. They are not computer programmes and are incapable of reading any material on your hard disk. They only contain such information that is required for the operation of the Site. You can configure your computer to disallow the creation of cookies, but this will mean that you will be unable to use the shopping facility on the Site.
This Privacy Policy does not cover those websites that we may provide links to, and we accept no responsibility for the privacy policies in place on these sites or any loss or damage arising out of their policies.
Availability of the Site
While we endeavour to ensure that the Site is available for use at all times, the nature of the internet means that we cannot guarantee this. We reserve the right to suspend access to the Site at any time to perform maintenance or update site content without prior notice.
Jurisdiction
This Site, its content and any contracts arising from it are governed by English law.
Statutory Rights
Your statutory rights are not affected by anything in these terms. and if you thought that was long-winded, why don't you get a load of this...! Click here
Last but not least...
Here is a link for customers who have received goods on approval without paying for them. Click on this link if you are due to settle for those goods and then follow the instructions to send your payment securely to us and receive an invoice via email for your records.
Click here to make a payment
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